Privacy Policy
How information is handled
This policy applies to https://www.cocoscoffeeco.com (the “Site”), operated for Coco's Coffee Co.. It describes information handled through this Site; it does not replace a separate notice presented for a specific service, patient relationship, transaction, account, event, or third-party platform.
Information collected
- Information you choose to provide: such as your name, email address, telephone number, message, preferences, files, form responses, booking or account details, and other information you submit.
- Transaction information: if a purchase, donation, reservation, or paid service is offered, the operator may receive order status and limited billing details. Payment-card data is generally collected directly by the payment processor, not stored by the Site.
- Technical information: hosting and security providers may automatically receive IP address, device and browser type, pages requested, timestamps, referring page, approximate region, and diagnostic or anti-abuse data.
- Cookies and similar storage: the Site or embedded providers may use cookies, local storage, or similar technology for essential operation, preferences, security, media, maps, scheduling, or measurement.
Why information is used
Information is used to provide and secure the Site; answer inquiries; deliver requested coffee shop information, visits, and community updates; administer accounts, bookings, donations, orders, or events when offered; maintain records; improve usability and accessibility; prevent fraud or misuse; comply with law; and communicate about a request or relationship. Marketing messages are sent only as permitted by law, and marketing email includes a way to opt out.
How information is disclosed
Information may be disclosed to vendors that provide hosting, databases, email, scheduling, analytics, maps, media, payment processing, customer support, or security; to professional advisers; when required for law, safety, or rights protection; in a business reorganization; or with your direction or consent. Vendors receive information only for the services they provide, subject to their own terms and the operator’s agreements with them.
Tracking choices and Do Not Track
Browser “Do Not Track” signals do not have a uniform industry meaning, and the Site does not currently respond to them as a technical control. Third-party embeds or services may collect activity over time and across sites under their own policies. You can restrict cookies in browser settings. Where applicable law grants an opt-out from sale, sharing, targeted advertising, or profiling, submit the request using the contact below; the operator will evaluate and honor verified requests as required. The Site does not knowingly exchange personal information for money through the Site.
Retention and security
Information is retained only as reasonably needed for the purposes above, contractual and operational records, dispute resolution, safety, and legal obligations, then deleted or de-identified when practicable. Reasonable administrative, technical, and organizational safeguards are used, but no Internet transmission or storage system can be guaranteed completely secure.
Your choices and privacy rights
You may ask to access, correct, or delete information you provided, or withdraw from marketing, by emailing info@cocoscoffeeco.com. Depending on where you live and whether a law applies to this operator, you may have additional rights to know, correct, delete, restrict, obtain a portable copy, or appeal a decision. Identity and authority may need to be verified. The operator will not unlawfully discriminate for exercising a privacy right.
Children
The Site is not directed to children under 13 and does not knowingly collect their personal information without legally required consent. A parent or guardian who believes a child submitted information should contact the operator for review and deletion. A service specifically designed for minors must provide its own age-appropriate notice and consent process before collecting information.
International visitors and external links
The Site is operated from the United States. Information may be processed in the United States or other places where service providers operate. External sites and embedded tools have separate privacy and accessibility practices; review their notices before providing information.
Policy changes
Material changes will be posted here with a revised date and, when required, additional notice. Continued use after a change does not waive any consent required by law.
Privacy contact
Email info@cocoscoffeeco.com with the subject “Privacy Request” and identify the Site and request. Do not email passwords, full payment-card numbers, Social Security numbers, or medical records through a general inbox.
Terms of Use
Rules for using the Site
By accessing the Site, you agree to these Terms to the extent permitted by law. If you do not agree, do not use the Site. These Terms govern the public Site only. A signed agreement, informed consent, checkout disclosure, booking rule, invoice, membership agreement, or platform-specific terms controls if it conflicts with these general Terms.
Permitted use
You may use the Site for lawful personal or internal business purposes. You may not probe or defeat security; scrape in a way that burdens the Site; upload malware; impersonate someone; infringe rights; submit unlawful, deceptive, harassing, or confidential third-party material; or interfere with another person’s use.
Accounts and submissions
If accounts or interactive features are offered, provide accurate information, safeguard credentials, and promptly report suspected misuse. You retain ownership of content you submit. You grant the operator a limited license to host, process, reproduce, and transmit it only as needed to operate the requested feature, comply with law, and enforce these Terms. Do not submit content you lack authority to provide.
Information, offers, and third parties
Site content can become outdated and may contain errors. Nothing on the Site is a binding quote, guarantee, professional opinion, or offer unless clearly identified as such. Third-party links and tools are provided for convenience; the operator does not control their content, availability, security, or policies.
Ownership
The Site’s design, text, software, trademarks, photographs, graphics, and other content are owned by the operator or used with permission and are protected by applicable law. No license is granted except the limited right to use the Site under these Terms. Written permission is required for republication, commercial reuse, or creation of derivative materials unless an applicable license or law says otherwise.
Disclaimers and limits
To the fullest extent permitted by law, the Site is provided “as is” and “as available,” without warranties of uninterrupted operation, accuracy, merchantability, fitness for a particular purpose, or non-infringement. The operator is not liable for indirect, incidental, special, consequential, or punitive damages arising from public Site use. Nothing here excludes liability or consumer rights that cannot legally be excluded.
Changes, suspension, and law
The Site or these Terms may change, and access may be suspended for security, maintenance, misuse, or discontinuation. These Terms are governed by applicable law in the operator’s principal place of business, without overriding mandatory consumer protections in your home jurisdiction. Courts with lawful jurisdiction may hear disputes unless a separate signed agreement states otherwise.
Terms contact
Questions about these Terms: info@cocoscoffeeco.com.
Accessibility Statement
Access for people with disabilities
Coco's Coffee Co. is committed to providing a Site that is usable by as many people as reasonably possible, including people who use keyboards, screen readers, magnification, voice input, captions, or other assistive technologies.
Standard and status
The ongoing goal is alignment with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. This is a goal, not a claim that every page has been independently audited or fully conforms. Accessibility is reviewed through a combination of automated checks, keyboard review, semantic markup, responsive design, contrast review, and user feedback.
Measures
- Use semantic headings, landmarks, labels, link text, and alternative text where applicable.
- Support keyboard navigation, visible focus, browser zoom, text resizing, reduced-motion preferences, and responsive layouts.
- Avoid relying on color alone to communicate required information.
- Maintain an accessibility feedback channel and prioritize barriers that prevent access to essential information or services.
Known limitations
Older documents, third-party embeds, maps, booking tools, payment flows, social-media content, user-submitted media, and legacy pages may not provide the same level of accessibility. The operator may not control third-party code, but will try to provide an accessible alternative for essential information or service when requested.
Feedback and accommodation
If you encounter a barrier, email info@cocoscoffeeco.com with the page address, a description of the issue, and the assistive technology or browser used if you are comfortable sharing it. Do not include sensitive health or financial information. The operator will review accessibility reports as promptly as reasonably practicable and will try to provide a reasonable alternative while investigating an essential-access barrier.
Statement created and last reviewed August 18, 2026. Technologies relied on include HTML, CSS, JavaScript, and WAI-ARIA where appropriate.
Important notices
Service-specific context
Menus, hours, opening dates, product availability, allergens, and prices may change. Customers with allergies or dietary restrictions should speak directly with staff before ordering; no website statement can guarantee an allergen-free environment.
Transactions, cancellations, refunds, and delivery
If the Site offers a purchase, reservation, donation, paid event, membership, or delivery, the material terms shown at checkout or in the signed agreement—including price, taxes, recurring charges, cancellation window, refund eligibility, shipping or delivery, and safety rules—form part of the transaction. Review them before paying. If those terms are missing or unclear, contact info@cocoscoffeeco.com before completing the transaction.
Electronic communications
Submitting a contact form permits a response about that request; it is not blanket consent to recurring marketing texts or calls. Where the Site separately offers promotional email or SMS, consent is optional and is not a condition of purchase unless clearly and lawfully stated. Message and data rates may apply, and opt-out instructions must be honored.
No waiver of rights
These notices are intended to improve transparency and reduce confusion. They do not waive rights or duties that cannot legally be waived, and they do not replace advice from qualified legal counsel about the operator’s particular business, jurisdiction, contracts, or data practices.